Key Office Skills to Use


Communication Skills (some examples)

  • Speaking to groups
  • Reporting accurately
  • Using a telephone efficiently
  • Explaining ides in writing or orally
  • Interviewing for information
  • Providing effective customer service
  • Proof reading to find errors
  • Analyzing documents or other information

Organizational Skills (some examples)

  • Organizing skills
  • Completing tasks on time
  • Solving problems
  • Keeping track of finances
  • Planning future activities
  • Achieving production output or goals
  • Scheduling events, tasks, movements

Interpersonal Skills (some examples)

  • Managing personal problems
  • Maintaining confidentiality
  • Consulting with others
  • Counseling people with personal issues
  • Negotiating solutions
  • Building rapport with clients
  • Developing trust
  • Managing difficult customers

Leadership Skills (some examples)

  • Delegating tasks to others
  • Responding to emergency situations
  • Chairing meetings
  • Building teamwork amongst team members
  • Coming up with new ideas
  • Training new staff
  • Negotiating business deals
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